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Software as a Service not yet ready
Tuesday, 25 August 2009 07:27
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Letter to the editor of SME Web warning SMEs not to underestimate the complexity of SaaS.

Letter to the editor of SME Web warning SMEs not to underestimate the complexity of SaaS.

Dear Editor,
 
Software as a Service (SaaS) is being touted as the pay-as-you-grow solution to the current economic problems. Done well, SaaS can be a very efficient way for companies to utilise software but this is a market in its infancy. Few organisations really understand the implications of hosting – from security to data ownership; service level agreements to loss of control.

While UK SMEs are understandably keen to embrace a method of software acquisition that removes capital expenditure and promises consistent monthly bills, businesses must be confident that they are going to get the service they are paying for.
 
There are moves to develop standards in data hosting, which is good, but until the SaaS model has gone through a few iterations the market will not clearly understand the pitfalls, or work out just how to address them.
 
From bandwidth redundancy to the strengths of service providers, organisations cannot afford to underestimate the complexity of this model. This is ‘Software as a Service’ - and it is an understanding of the components and quality of that service that should determine whether or not SaaS is the right direction for each business.
 
Yours sincerely,
 
Haseet Sanghrajka,
Managing Director
 
ST Consulting

 

Tags:     SaaS      software as a service      software      SME technology
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